Terms and Conditions

1. General Information Use of this website implies full and unconditional acceptance of these Terms and Conditions, in accordance with EU legislation and the legislation of the country of origin. The website www.daospureherbs.eu is operated by [Operator / Company Name], located at [address], registered in [EU Member State], hereinafter referred to as “the Operator.” The Operator reserves the right to modify the content of the website and this document at any time, without prior notice. The updated version is always available on the website. 2. Product Characteristics The products are handmade in small batches, which may result in natural variations in size, weight, color, texture, or taste. Product photos and descriptions are for informational purposes only. Differences between the images and the delivered product do not constitute defects. Labels and packaging may vary between batches without affecting product quality. Pre‑ordered products are manufactured after payment confirmation, with an estimated production time of approximately 10 business days. 3. Availability and Stock Errors Stock levels are updated periodically, but synchronization errors may occur. If a product is unavailable after an order has been placed, the customer will be informed in a timely manner, and any amount paid will be refunded in full. 4. Placing Orders and Contract Formation 4.1. An order is considered valid once: all required information has been completed, the Terms and Conditions have been accepted, a confirmation email has been received. 4.2. The sales contract is considered concluded when the customer receives the shipping confirmation. 4.3. Automatically generated system messages (order placement or payment confirmation) do not constitute contractual acceptance. 4.4. The Operator may refuse an order and will notify the customer within 3 business days. Any amounts paid will be refunded within 5 business days. 4.5. Ownership of the products transfers to the customer only after full payment has been received. 5. Prices and Payment Methods Prices displayed on the website are expressed in euros and may be changed without prior notice. Payment is made exclusively online, through the methods available on the website. Invoices are issued only in electronic format and sent to the email address used when placing the order. 6. Delivery 6.1. Delivery costs are added to the order value and are calculated according to the volumetric weight rules used by courier companies. 6.2. Orders placed during weekends are processed the following week. 6.3. For made‑to‑order products, an additional production time of approximately 10 business days applies. 6.4. Delivery times may be affected by customs procedures. Customs duties and related taxes are the sole responsibility of the customer. 6.5. The Operator is not liable for delays caused by couriers or customs authorities. 7. Right of Withdrawal (According to EU Legislation) Under Article 16(c) of Directive 2011/83/EU, handmade, customized, or made‑to‑order products may be exempt from the right of withdrawal. Given the nature of the products sold, returns or exchanges are not accepted, except in cases where the product is non‑compliant under EU consumer protection law. 8. Refunds If an order is refused by the Operator, any amounts paid will be refunded within 5 business days, using the same payment method used for the original transaction. 9. Limitation of Liability The Operator is not responsible for: delays caused by couriers or customs authorities, natural variations resulting from the handmade production process, losses resulting from improper use of the products, technical errors or service interruptions on the website. 10. Copyright All materials on the website (texts, photos, designs, descriptions) are the exclusive property of www.daospureherbs.eu and are protected under EU copyright law. Reproduction, distribution, or use of these materials without written permission from the Operator is strictly prohibited. 11. Data Protection (GDPR) The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR). Details regarding data collection, use, and protection are available in the Privacy Policy published on the website. 12. Cookies Policy 12.1. What Are Cookies Cookies are small text files stored on the user’s device when visiting the website. They enable proper website functionality, improved browsing experience, and traffic analysis. Cookies do not contain personal data that directly identifies the user. 12.2. Types of Cookies Used a) Strictly Necessary Cookies Ensure the proper functioning of the website (shopping cart, order processing, session maintenance). b) Performance and Analytics Cookies Collect anonymous information about how users interact with the website (e.g., Google Analytics). c) Functionality Cookies Allow the website to remember user preferences (language, region, custom settings). d) Marketing and Advertising Cookies Used to display relevant ads or measure the effectiveness of advertising campaigns. These may be placed by third parties (e.g., Google, Meta) only with user consent. 12.3. Third‑Party Cookies Certain website functionalities may involve cookies placed by third parties, such as: analytics services marketing services social media platforms The Operator does not control third‑party cookies and recommends reviewing their respective policies. 12.4. User Consent Upon first accessing the website, the user may accept or refuse optional cookies. Strictly necessary cookies are automatically enabled. Cookie preferences can be changed at any time through the browser settings or the cookie management tool available on the website. 12.5. Managing Cookies Users may control or delete cookies through their browser settings. Disabling cookies may affect the proper functioning of the website. 12.6. Storage Duration Session cookies – deleted when the browser is closed Persistent cookies – remain on the device until expiration or manual deletion 12.7. Changes to the Cookies Policy The Operator may update this policy to reflect legislative or technical changes. The updated version will be published on the website. 13. Dispute Resolution Disputes will be resolved amicably whenever possible. If no agreement is reached, disputes will be submitted to the competent courts of [Operator’s EU Member State]. EU consumers may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr 14. Governing Law This document is governed by the laws of the European Union and the national laws applicable to the Operator.