Returns Policy

Return Policy – www.daospureherbs.eu (In accordance with EU legislation, including Directive 2011/83/EU) 1. General Information This Return Policy applies to all purchases made through www.daospureherbs.eu, operated by Soare M.N.B. Individual Enterprise, VAT Number (CIF) 35982498, Trade Registry No. F40/713/2016 (“the Operator”). By placing an order on this website, the customer acknowledges and fully accepts this Return Policy. 2. No Returns Accepted Due to the nature of the products sold — food products, cosmetic products, natural products, handmade items, and made‑to‑order items — returns and exchanges are not accepted under any circumstances. This policy is fully compliant with Directive 2011/83/EU on consumer rights, which establishes specific exceptions to the right of withdrawal: Article 16(c) Excludes from return “goods made to the consumer’s specifications or clearly personalized.” Article 16(d) Excludes from return “goods which are liable to deteriorate or expire rapidly.” This applies to food products, natural products, and other perishable goods. Article 16(e) Excludes from return “sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.” This applies to cosmetic products, skincare items, and any product intended for direct bodily use. Because the products sold on www.daospureherbs.eu fall under one or more of these categories, they cannot be returned or exchanged. 3. Order Cancellations The Operator reserves the right to refuse or cancel an order before shipment. In such cases: the customer will be notified within 3 business days, and any amount paid will be refunded within 5 business days using the original payment method. Customers may request cancellation only before the order enters production or shipping preparation. Once production has begun, cancellation is no longer possible. 4. Damaged or Incorrect Products Although returns are not accepted, the Operator remains responsible for delivering products that comply with EU consumer protection laws. If a product arrives damaged or incorrect, the customer must notify the Operator within 48 hours of delivery and provide: the order number, a description of the issue, clear photos of the product and packaging. The Operator will assess the situation and may, at its discretion: issue a refund, or send a replacement product. This procedure does not constitute acceptance of returns, but ensures compliance with EU rules regarding non‑conforming goods. 5. Customs, Delays, and Lost Packages The Operator is not responsible for delays caused by customs or courier services. The customer is responsible for any customs duties, taxes, or import fees. If a package is lost in transit, the Operator will open an investigation with the courier. Resolution times depend on the courier’s procedures. 6. Contact For questions regarding this Return Policy or to report an issue, please contact: Soare M.N.B. Individual Enterprise VAT Number (CIF): 35982498 Trade Registry No.: F40/713/2016 Email: [insert email address] Address: [insert full address]