Returns Policy

Last updated: October 2026

1. Overview

At Daos's Pure Herbs, we take great care in crafting our handmade products. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which returns and refunds are handled.

2. Right of Withdrawal (14-Day Cooling-Off Period)

Under EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason.

The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several products in one order and they are delivered separately, it expires 14 days after the day on which you, or that third party, acquire physical possession of the last product.

Important exception — hygiene products

Many of our products are handcrafted cosmetic, skincare and hygiene items. If such a product is delivered sealed and you unseal it after delivery, you lose the right of withdrawal for it, because it is not suitable for return due to health protection or hygiene reasons (Article 16(e) of Directive 2011/83/EU and Article 16(1)(e) of Romanian Government Emergency Ordinance No. 34/2014). This exception does not apply to our other products, such as wooden boxes, nor to cosmetic and hygiene products delivered without a seal.

In summary:

• All our products, except those in the next point: you may withdraw from the contract for them within 14 days
• Cosmetic and hygiene products delivered sealed that you have unsealed after delivery: the right of withdrawal does not apply to them, for health protection or hygiene reasons

3. How to Withdraw

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement, before the withdrawal period expires. You do not have to give any reason. You can do this:

• online, through our withdrawal function: Withdraw from contract here. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay;
• by email at daospureherbs.eu@gmail.com, with any unequivocal statement or with the model withdrawal form in section 9, whose use is not obligatory.

Please include your order number, so that we can identify the contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We will provide you with return instructions and the shipping address

4. Return Conditions

If you withdraw from the contract:

• A cosmetic or hygiene product delivered sealed can be returned only if you have not unsealed it (see section 2)
• You are liable only for any diminished value of the product resulting from handling of the product other than what is necessary to establish its nature, characteristics and functioning
• Send it back (or hand it over to us) without undue delay and at the latest within 14 days of the day you told us of your decision to withdraw; the deadline is met if you send it back before the 14 days expire

5. Return Shipping Costs

The cost of return shipping is borne by the customer, unless the product is defective or was sent in error.

6. Refunds

If you withdraw from the contract:

• We will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract
• We will carry out such reimbursement using the same means of payment as you used for the initial transaction (via Stripe), unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement
• We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest

7. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or not what you ordered, please contact us immediately at daospureherbs.eu@gmail.com. We will arrange a replacement or full refund at no cost to you, including return shipping.

You are entitled to a legal warranty of conformity for 2 years from delivery, as required by EU consumer protection law.

8. Contact

For any questions about returns or refunds:

• Email: daospureherbs.eu@gmail.com
• Address: Soare M.N.B. I.I., Dinicu Golescu 31, Bucharest, 010866, RO

9. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• — To Soare M.N.B. I.I., Dinicu Golescu 31, Bucharest, 010866, RO, daospureherbs.eu@gmail.com:
• — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• — Ordered on (*)/received on (*),
• — Name of consumer(s),
• — Address of consumer(s),
• — Signature of consumer(s) (only if this form is notified on paper),
• — Date

(*) Delete as appropriate.